Refund Policy

Apollo Matrimony is committed to delivering honest, transparent, and fair customer service. Because premium memberships grant immediate access to digital matchmaking benefits (contact detail unlocks, instant interest credits, and horoscope matching reports), our refund policy is designed to be fair to both members and the platform.

1. Instant Digital Delivery

Upon completing a premium subscription purchase, your digital privileges are activated immediately. Once credits or contact numbers have been viewed or utilized, the subscription service is considered delivered and consumed.

2. 7-Day Unused-Plan Money-Back Guarantee

If you purchased a premium plan within the last 7 calendar days and have not used any premium privileges (meaning you have viewed zero contact numbers and sent zero premium interests):

• You are eligible for a 100% full refund back to your original payment method.
• To request this refund, email [email protected] with your registered mobile number, email address, and order transaction ID.
• No questions asked.

3. Failed, Duplicate, or Technical Billing Errors

• Failed Transactions: If your bank account or card was debited but your subscription was not activated due to a payment gateway error, banks typically initiate an automatic reversal within 5–7 business days.
• Duplicate Charges: If a technical glitch resulted in multiple charges for a single order, please contact our support desk with both transaction IDs. We will immediately verify and refund the duplicate payment in full.

4. Subscription Cancellations

• You can cancel auto-renewal at any time from your account settings under the "Subscription" tab.
• Once cancelled, your premium benefits will continue uninterrupted until the end of your current billing cycle.
• We do not issue prorated partial refunds for mid-billing cycle cancellations once benefits have been accessed.

5. Account Suspension Due to Terms Violations

Members who are banned or suspended for violating our Community Guidelines or Terms of Service—including misrepresentation, harassment, fraud, or soliciting money—forfeit any remaining subscription balance and are not eligible for a refund.

6. How to Reach Customer Care

For any billing or refund assistance, contact our dedicated support team:

• Email: [email protected] / [email protected]
• Hours: Monday to Saturday, 9:30 AM to 6:30 PM IST
• Turnaround: Refund requests are reviewed and processed within 7 business days of approval.